I had the honor of meeting Sidney Hurlbert Wednesday in San Antonio, Tx. Do you know Sid? For 39 years Sid has traveled the United States helping individuals and businesses provided exceptional customer service. For this Sid, I say "Thank You!"
You see, I am a fan--a fanatic of exceptional customer service. In my opinion, there is little that can compare to receiving a level of service that is unmatched. Today, many people consider good service anything other than bad service! Not Sid, his message is simple....if you give to people what you want back...your day will change--for the better.
Sidney Hurlbert's exceptional customer service plan is 5 easy and effective STEPS:
1) Smile- It is contagious
2) Tone of voice- Be aware of how you say what you say
3) Expression and Facial- No sighs or rolling your eyes
4) Posture- Cary yourself 'proudly'
5) Start putting into people what you want back---The Golden Rule according to Sid
You want to know why I like Sid? His motto is "Smile, Laugh and Have Fun!" I like this guy!